YOUR BENEFITS

Get prioritized problem dispatching
DSP members will be guaranteed a response time of max. 3 business days or shorter on all issues submitted to Alaska Software Technical Support. DSP member issues receive priority over Non-DSP members.

Receive automatic service levels
DSP members will receive free CDs or access to new releases of service levels, public betas, updated PDR (Problem Description Report) lists, code examples, and other value-added software.

Get into pole position for beta tests
As a DSP member, you are eligible to participate in beta testing of upcoming products. If your DSP profile is determined to meet the needs of the beta program, you will be contacted to take an active role in contributing to Alaska Software forthcoming products.

Get online access to your defect tracking system
DSP members will have access to the Defect Tracking System located on the Alaska Software web site. This is used for monitoring and referencing all PDRs that have been submitted to Alaska Software (under construction).

Get a credit for 5 support issues
As a DSP member you have a credit for 5 independent support issues. You will only be billed for a point when we can solve your problem or request. This also means that there might be several contacts with our Technical Support Engineers until the issue is solved.

Get a credit for a refill option
You have the option to automatically refill your DSP when your current credits are fulfilled. The Automatic Refill DISCOUNT allows you to purchase these future credits at a discount rate and frees you from monitoring your credit points.